Q. "I need to know if you have a very specific costume and it’s urgent - how can I reach you the fastest?”
A. Emailing us at info@aliascostumesnyc.com with exact photo references and sizes will get you the quickest response time.
Please note: We do not have a huge digital inventory of our stock but we can send you a few courtesy photos based on your request. If you are requiring us to source many different items from our stock the $60/hr pull assistance fee will apply.
Q. "Can I send an Uber package driver to pick up or drop off my items?”
A. Yes, but unfortunately our address on Uber is to our old location, so if you plan on taking an Uber (this does not apply to Lyft) please make sure you type in our full address (35 W. 31st Street #703 NY, NY 10001) and not just the name ‘Alias.’ We have tried countless times to change our address on Uber but our attempts have been unsuccessful. **Due to Midtown rush hour traffic we do not accept Uber or Lyft package pick ups or drop offs after 5pm**
Please note: We have a $10 fee for all pick ups or drop offs that require us to meet customers or cars at street level.
Q. "Do I need any special paperwork to rent a police, fireman, or postal worker uniform?"
A. Yes! To rent any official uniform we require:
1) A signed and completed Letter of Responsibility from your producer
2) A Certificate of Liability Insurance from your production
3) A Letter of Intent on official production letterhead describing the action of the uniform in-scene, noting the date, time and location of use, and reiterating your responsible care and keeping of uniform
Your production provides: Certificate of Insurance & Letter of Intent on official letterhead.
Alias provides: Letter of Responsibility. You can also find in our Forms section for you to download to be filled out by the production company.
Q. "Do you have duty belts for the Police uniforms?"
A. We do have duty belts. They are equipped with holster, handcuff case, mace case, mag case, and nightstick ring holder. They do not come with the gun.
Q. "What is a Memo Rental?"
A. This 48 hour rental, charged at 35% of the weekly rental price, is for fitting purposes ONLY. Anything you decide to use for the shoot will be charged at full weekly price.
Q. "Can I take out a “memo” over the weekend?"
A. No. All memos taken out Thursday or Friday are due Friday by 6pm.
Q. "Can I take anything out on memo?”
A. No. We do not allow memos on uniforms or accessories. Please see our full memo policy under the Memo Policy tab.
Q. "If I am working on a theatrical project and need a few extra days on the memo, would that be allowed?"
A. Yes. We will be happy to accommodate your fitting needs. Please reach out to us ahead of time if you are working on a theatrical project to discuss further.
Q. "I can't come in but I know what I'm looking for - can you pull costumes for me?"
A. Yes, we offer Full Pull Assistance to anyone who cannot come in for an appointment for a fee of $60/hour (at a minimum of 1 hour). Please be advised that we need full photo references, all sizes and a completed rental agreement to begin any assisted pulls.
Q. "What is your hold policy?"
A. We are a small shop and can only accommodate short term holds (24 hours.) Longer holds can be negotiated if necessary. We require a completed rental agreement and a credit card on file for all holds.
Q. "Do I need to clean items before returning them?"
A. No. Every rental will include an additional 10% cleaning fee, and we will take care of cleaning and laundering. However, excessive dirt, stains, spills, must be cleaned before they are returned.