Q. "Can I take out a “memo” over the weekend?"
A. We no longer offer weekend memos. All memos taken out Thursday are due Friday.
Q. "If I am working on a theatrical project and need a few extra days on the memo, would that be allowed?"
A. Yes. We will be happy to accommodate your fitting needs.
Q. "Do you have duty belts for the Police uniforms?"
A. We do have duty belts. They are equipped with holster, handcuff case, mace case, mag case, and nightstick ring holder. They do not come with the gun.
Q. "If I can’t come in to the shop, would you email me a photo?"
A. Yes, we will happily email you photos at no cost.
Q. "Is it possible to rent a space for a fitting?"
A. Yes. We have a fitting room for rent. The rate is $50/day or $10/hour.
Q. "What is your hold policy?"
A. We allow short term holds (48 hours.) Longer holds require a credit card deposit and a $25 restocking fee if none of the items are rented. If you would like to reserve a costume for a future rental date, a 25% non-refundable deposit is required to guarantee the item will be available for you when you need it. The deposit will be credited to your rental.
Q. "Do I need to clean items before returning them?"
A. Unless the garment or item is thoroughly soiled, Alias Costumes will be responsible for the cleaning.
Q. "Do I need any special paperwork to rent a police, fireman, or postal worker uniform?"
A. Yes! We require a letter of responsibility from your producer. We have a standard letter of responsibility that we can email you to be filled out by the production company.
Q. "What if I’ve forgotten my research?"
A. Alias Costumes has an extensive library of research books and photos as well as wireless internet available for your research needs.